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After I pair my phone with MBU-1000, it keeps disconnecting?
Identify your cradle and the suitable software. It often happens when the device is not set to the right software.

 

Cradle 6150 6210 6310/6310i UHI
Software Type A A/B B C

We also recommend if the suitable software type didn’t work in your car, please try the other options A, B and C. Every time you try a different software type, please turn off the other phones and Bluetooth devices in the car

Delete all the paired devices including Viseeo from the phone you are going to pair Restart the phone. Please reset the unit by pressing the last small button

My phone will not auto pair with MBU-1000 after I return to my car?
It often happens when you phone has recorded too many paired devices. Please delete other previous paired devices, and pair your phone with MBU-1000 again.
Voice is not clear during a conversation?
Identify the numbers of built-in speakers in your car. Turn the knob downwards to decrease microphone volume, if you have a single speaker. Turn the knob upwards to increase microphone volume, if you have multiple speakers.
Does MBU-1000 transfer phone messages to navigation screen?
No, it does not. MBU-1000 will not transfer messages. However, you are able to view phonebooks and call histories.
Will others see my phonebook when MBU-1000 is paired with multiple phones?
No, MBU-1000 will store phonebooks separately. Individual is able to view only his/ her phonebook each time.
What is the dummy antenna for?
Dummy antenna is used for Nokia 6150 cradle only. It is designed to lock the antenna space; therefore, MBU-1000 is able to plug in precisely.
MBU 1000 does not power off when turning ignition off?
After turning off the ignition, MBU 1000 will power off in 2 ~ 10 minutes.
Does the ViseeO MBU 1000 sync phonebook with phone memory and sim card?
MBU 1000 will sync phonebook from phone memory only.
If your phone is not paired with ViseeO unit, or loses connection with the ViseeO unit or drops during a call.
Please follow the steps to reset the unit and pair it with your phone again.

  1. Delete all the paired devices from your phone.
  2. Press the 4th button (reset button). The pairing light will flash after a while, and then pair your phone with the unit again.
How to check the CPU software version and Bluetooth firmware version in ViseeO unit?

Please press both the first button (pairing button) and second button (sync button) at the same time until the radio screen shows serial digits.

The phonebook is not uploaded after paired with MBU 1000
  1. Because MBU 1000 will sync phonebook from phone memory only, please store the contacts in the phone memory.
  2. After finished uploading, the green light on MBU 1000 will turn to solid then you need to press the second button (sync button) to upload the phonebook.
  3. It will take a longer time to sync the phonebook if there are too many entries in the phone memory, cause it will take about 5 seconds to sync an entry.
How many entries will be uploaded through MBU-1000?

Is there a capacity limitation to load the phonebook in command system for Mercedes Benz produced in 1999 ~ 2004? How many entries will be uploaded through MBU-1000?

Yes, due to the capacity limitation in command system for the cars produced in 1999 ~ 2004, the entry quantity that MBU-1000 can upload is as below after our evaluation:

Software A Software B
Phone memory 256 entries 400 entries
Sim card 100 entries 100 entries
I upgraded the bluetooth firmware as the instruction manual and still the unit does not work?

Please master reset the unit. (To press and hold the Sync button about 5 seconds and press the Reset button once on MBU 1000 then release both buttons at the same time. The pairing light will flash after a while then pair your phone with MBU 1000 again.)

Is it possible to connect two phones (already paired) with MBU 1000 at the same time?

Is it possible to connect two phones (already paired) with MBU 1000 at the same time to receive calls and dial numbers from different phones?

MBU 1000 can pair up with 3 different phones, but can only connect with one phone each time, you can make or receive calls from one phone only.

Does Mercedes system store a separate phone book for each paired device?

Yes, Mercedes system will store a separate phone book for each paired device, but it will only show the phonebook of connected phone each time.

Why a number like +45 26 45 80 45 stored in the phone only display +45 and the remaining are left out in Mercedes Command system

Mercedes Benz Command system cannot recognize the space; the digits after space will be ignored during phonebook synchronization. This is the reason it only displays +45 only, not +45 26 45 80 45 after uploaded the phonebook. Please adjust the phone number as +4526458045 then the Command system will accept the full number.

I am using an iPhone, why some contacts in the phone can't be displayed on the car screen when connected with ViseeO?

Please shorten the contact name to be less than 11 characters (first name and last name, including space, “_”, and “-” etc.) and try again

The phonebook is not uploaded after paired with MBU-1000
  1. After finished uploading, the green light on MBU-1000 will turn to solid then you need to press the second button (sync button) to upload the phonebook.
  2. It will take a longer time to sync the phonebook if there are too many entries in the phone memory, cause it will take about 5 seconds to sync an entry.
  3. Please check if there is a long name in the phonebook, which are more than 20 characters (first name and last name, including space, “_”, and “-” etc.). If it is, please shorten the name and try again.
Can I upgrade software in the MBU 1000?

No, MBU 1000 requires special cables to upgrade the software so you won’t be able to do it unless you have these special cables.

What software version is shipped with the product?

We ship the product with latest software version available you should not need to upgrade software unless there is an issue with the device after you install it. Software upgrade sometimes reset unit in such a way that may fix issues.

Is MBU 1000 compatible with all mobile phones in the market?

So far we have seen that MBU 1000 is still compatible with latest mobile phones in the market, but we cannot guarantee functionality with future mobile phones.

What is the difference between MBU 1000 and MBU 3000?

MBU 3000 let you upgrade software of your device and comes with the cables required to do that.  Also MBU 3000 has SIRI compatibility for iPhone users. Finally MBU 3000 has a Parrot Bluetooth Chipset that gives faster contact phone list sync.

My phone will not auto pair with MB-2 after I return to my car?
It often happens when you phone has recorded too many paired devices.  Please delete other previous paired devices, and pair your phone with MB-2 again.
Voice is not clear during a conversation?
Identify the numbers of built-in speakers in your car.  Turn the knob downwards to decrease microphone volume, if you have a single speaker. Turn the knob upwards to increase microphone volume, if you have multiple speakers.
Does MB-2 transfer phone messages to navigation screen?
No, it does not. MB-2 will not transfer messages. However, you are able to view phonebooks and call histories.
Will others see my phonebook when MB-2 is paired with multiple phones?
No, MB-2 will store phonebooks separately.  Individual is able to view only his/ her phonebook each time.
MB-2 or MBU-2000 does not power off when turning ignition off?
After turning off the ignition, MB-2 or MBU-2000 will power off in 2 ~ 10 minutes.
Does the ViseeO MB-2 sync phonebook with phone memory and Sim card?
MB-2 will sync phonebook from phone memory only.
If your phone is not paired with ViseeO unit, or loses connection with the ViseeO unit or drops during a call.
Please follow the steps to reset the unit and pair it with your phone again.

  1. Delete all the paired devices from your phone.
  2. Press the 4th button (reset button).  The pairing light will flash after a while, and then pair your phone with the unit again.
How to check the CPU software version and Bluetooth firmware version in ViseeO unit?
Please press both the first button (pairing button) and second button(sync button) at the same time until the radio screen shows a serial digits.
While updating the MB-2 CPU software, the computer screen shows “com port fail”
Please select one from com1 to com7 as the com port. Ports after com7 will be invalid while upgrading the CPU software.
No USB Bluecore modules could be found connected to your computer
When upgrading the Bluetooth firmware, the error message “No USB Bluecore modules could be found connected to your computer” is shown on your monitor and you have installed the drivers already.

Please try again according to the followings:

  1. If your computer has Bluetooth function, please turn it off before updating the Bluetooth firmware.
  2. After plug the USB into your computer, MB-2 should be powered up and all LED will flash at the same time, then please press the first button (Pairing button).

Notice: you have to press the pairing button before the buttons start flashing individually, or the computer won’t find the new hardware. 

The phonebook is not uploaded after paired with MB-2
  1. Because MB-2 will sync phonebook from phone memory only, please store the contacts in the phone memory.
  2. After finished uploading, the green light on MB-2 will turn to solid then you need to press the second button (sync button) to upload the phonebook.
  3. It will take a longer time to sync the phonebook if there are too many entries in the phone memory, cause it will take about 5 seconds to sync an entry. 
How do I enable/disable Phone book sync auto loading?

Please follow the steps as below to disable or enable the phonebook sync:

1. Disable phonebook sync

Power up MB-2, green light flashes –> Press 1*00# on car keypads –> Press answer button, the screen will show Calling…. 00000 then show Calling finished, and then back to opening screen –> Press reset button

2. Enable phonebook sync

Press 1*11# on car keypads –> Press answer button, the screen will show Calling…. 11111 then show Calling finished, and then back to opening screen) –> Press reset button

I upgraded the Bluetooth firmware yesterday as the instruction manual and still the unit does not work?
Please master reset the unit. (To press and hold the Sync button about 5 seconds and press the Reset button once on MB-2 then release both buttons at the same time. The pairing light will flash after a while then pair your phone with MB-2 again.)
I am using iPhone 3GS; can I send contacts via Bluetooth when connected with Viseeo unit?
No, iPhone doesn’t support to send contacts via Bluetooth. However Viseeo unit will upload the phonebook automatically when connected with iPhone 3GS.
Is it possible to connect two phones (already paired) with MB-2 at the same time?

Is it possible to connect two phones (already paired) with MB-2 at the same time to receive calls and dial numbers from different phones?

MB-2 can pair up with 3 different phones, but can only connect with one phone each time, you can make or receive calls from one phone only.

Does Mercedes system store a separate phone book for each paired device?
Yes, Mercedes system will store a separate phone book for each paired device, but it will only show the phonebook of connected phone each time.
Why a number like +45 26 45 80 45 stored in the phone only display +45 and the remaining are left out in Mercedes Command system

Mercedes Benz Command system cannot recognize the space, the digits after space will be ignored during phonebook synchronization. This is the reason it only displays +45 only, not +45 26 45 80 45 after uploaded the phonebook. Please adjust the phone number as +4526458045 then the Command system will accept the full number. 

I am using an iPhone, why some contacts in the phone can't be displayed on the car screen when connected with ViseeO?

Please shorten the contact name to be less than 11 characters (first name and last name, including space, “_”, and “-” etc.) and try again

When I did the Bluetooth upgrade, it went to 14% and stuck there after pressed

Please unplug the USB cable and plug it, then try it again. If it can not work, we recommend you try another USB port on your PC.

The phonebook is not uploaded after paired with MB-2
  1. After finished uploading, the green light on MB-2 will turn to solid then you need to press the second button (sync button) to upload the phonebook.
  2. It will take a longer time to sync the phonebook if there are too many entries in the phone memory, cause it will take about 5 seconds to sync an entry.
  3. Please check if there is a long name in the phonebook, which are more than 20 characters (first name and last name, including space, “_”, and “-” etc.). If it is, please shorten the name and try again.
What type of Mercedes Benz are compatible with MBU 3000?
The ViseeO MBU 3000 is compatible with Mercedes Benz cars that have the following Nokia cradles compatible for Nokia phones 6150, 6210, 6310, 6310i.  The Nokia Cradle must have a curly cable similar to a phone cable that connects the cradle with the car. If your Nokia cradle does not have a curly phone wire, then the right product for your car is the ViseeO MB-2, ViseeO MB-4 or ViseeO MB-3.
After I pair my phone with MBU-3000, it keeps disconnecting?
Identify your cradle and the suitable software. It often happens when the device is not set to the right software.

 

Cradle 6150 6210 6310/6310i UHI
Software Type A A/B B C

We also recommend if the suitable software type didn’t work in your car, please try the other options A, B and C. Every time you try a different software type, please turn off the other phones and Bluetooth devices in the car

Delete all the paired devices including Viseeo from the phone you are going to pair Restart the phone. Please reset the unit by pressing the last small button

My phone will not auto pair with MBU-3000 after I return to my car?
It often happens when you phone has recorded too many paired devices. Please delete other previous paired devices, and pair your phone with MBU-3000 again.
Voice is not clear during a conversation?
Identify the numbers of built-in speakers in your car. Turn the knob downwards to decrease microphone volume, if you have a single speaker. Turn the knob upwards to increase microphone volume, if you have multiple speakers.
Does MBU-3000 transfer phone messages to navigation screen?
No, it does not. MBU-3000 will not transfer messages. However, you are able to view phonebooks and call histories.
Will others see my phonebook when MBU-3000 is paired with multiple phones?
No, MBU-3000 will store phonebooks separately. Individual is able to view only his/ her phonebook each time.
What is the dummy antenna for?
Dummy antenna is used for Nokia 6150 cradle only. It is designed to lock the antenna space; therefore, MBU-3000 is able to plug in precisely.
MBU 3000 does not power off when turning ignition off?
After turning off the ignition, MBU 3000 will power off in 2 ~ 10 minutes.
Does the ViseeO MBU 3000 sync phonebook with phone memory and sim card?
MBU 3000 will sync phonebook from phone memory only.
If your phone is not paired with ViseeO unit, or loses connection with the ViseeO unit or drops during a call.
Please follow the steps to reset the unit and pair it with your phone again.

  1. Delete all the paired devices from your phone.
  2. Press the 4th button (reset button). The pairing light will flash after a while, and then pair your phone with the unit again.
How to check the CPU software version and Bluetooth firmware version in ViseeO unit?

Please press both the first button (pairing button) and second button (sync button) at the same time until the radio screen shows serial digits.

The phonebook is not uploaded after paired with MBU 3000
  1. Because MBU 3000 will sync phonebook from phone memory only, please store the contacts in the phone memory.
  2. After finished uploading, the green light on MBU 3000 will turn to solid then you need to press the second button (sync button) to upload the phonebook.
  3. It will take a longer time to sync the phonebook if there are too many entries in the phone memory, cause it will take about 5 seconds to sync an entry.
How many entries will be uploaded through MBU-3000?

Is there a capacity limitation to load the phonebook in command system for Mercedes Benz produced in 1999 ~ 2004? How many entries will be uploaded through MBU-3000?

Yes, due to the capacity limitation in command system for the cars produced in 1999 ~ 2004, the entry quantity that MBU-3000 can upload is as below after our evaluation:

Software A Software B
Phone memory 256 entries 400 entries
Sim card 100 entries 100 entries
I upgraded the bluetooth firmware yesterday as the instruction manual and still the unit does not work?

Pls master reset the unit. (To press and hold the Sync button about 5 seconds and press the Reset button once on MBU 3000 then release both buttons at the same time. The pairing light will flash after a while then pair your phone with MBU 3000 again.)

Is it possible to connect two phones (already paired) with MBU 3000 at the same time?

Is it possible to connect two phones (already paired) with MBU 3000 at the same time to receive calls and dial numbers from different phones?

MBU 3000 can pair up with 3 different phones, but can only connect with one phone each time, you can make or receive calls from one phone only.

Does Mercedes system store a separate phone book for each paired device?

Yes, Mercedes system will store a separate phone book for each paired device, but it will only show the phonebook of connected phone each time.

Why a number like +45 26 45 80 45 stored in the phone only display +45 and the remaining are left out in Mercedes Command system

Mercedes Benz Command system cannot recognize the space; the digits after space will be ignored during phonebook synchronization. This is the reason it only displays +45 only, not +45 26 45 80 45 after uploaded the phonebook. Please adjust the phone number as +4526458045 then the Command system will accept the full number.

I am using an iPhone, why some contacts in the phone can't be displayed on the car screen when connected with ViseeO?

Please shorten the contact name to be less than 11 characters (first name and last name, including space, “_”, and “-” etc.) and try again

The phonebook is not uploaded after paired with MBU-3000
  1. After finished uploading, the green light on MBU-3000 will turn to solid then you need to press the second button (sync button) to upload the phonebook.
  2. It will take a longer time to sync the phonebook if there are too many entries in the phone memory, cause it will take about 5 seconds to sync an entry.
  3. Please check if there is a long name in the phonebook, which are more than 20 characters (first name and last name, including space, “_”, and “-” etc.). If it is, please shorten the name and try again.
Can I upgrade software in the MBU 3000?

No, MBU 3000 requires special cables to upgrade the software so you won’t be able to do it unless you have these special cables.

What software version is shipped with the product?

We ship the product with latest software version available you should not need to upgrade software unless there is an issue with the device after you install it. Software upgrade sometimes reset unit in such a way that may fix issues.

Is MBU 3000 compatible with all mobile phones in the market?

So far we have seen that MBU 3000 is still compatible with latest mobile phones in the market, but we cannot guarantee functionality with future mobile phones.

What is the difference between MBU 1000 and MBU 3000?

MBU 3000 let you upgrade software of your device and comes with the cables required to do that.  Also MBU 3000 has SIRI compatibility for iPhone users. Finally MBU 3000 has a Parrot Bluetooth Chipset that gives faster contact phone list sync.

How do I pair my Samsung Galaxy phone (or other Android phone with OS 2.3.4 and newer) with the ViseeO MB-3?
The default pairing code for the ViseeO MB-3 is 1234, however some of the latest Android phones such as the Samsung Galaxy phones cannot recognize this PIN code format and requires the PIN code to be set to 0000. The MB-3 allows you to change the PIN code to either 1234 or 0000. To change the PIN code please use the “PIN Selection” feature on your MB-4 (Please refer to Section 6.5 PIN Selection in the MB-4 manual for further information). If you do not have the MB-3 manual it can be found in our download section. In order to use PIN selection on a ViseeO MB-3 you must ensure your CPU software is verison .40 or above.
How do I transfer my phonebook from a Samsung Galaxy phone to the Mercedes COMAND unit?
When transferring the phonebook from a Samsung Galaxy phone (W, R, S2, S3, etc.) and some other Android phones you will be asked whether to allow outside access to your phonebook (normally this is notified by your phone’s notification bar at the top of the display). You will need to accept the access request to your phonebook in order to allow the phonebook to be downloaded by the ViseeO MB-3 (This can be done by dragging down the notification bar when your phone alerts you that an outside device is trying to access your phonebook, and then select this notification to accept). If you are not sure how to use the notification bar please refer to your phone manual for further information. (To understand how the phonebook is transferred please refer to Section 4.1 Sync Phonebook in your MB-3 manual for further information)
Which phones are compatible with the ViseeO MB-3?
The ViseeO MB-3 uses the CK5050+ Bluetooth module from Parrot, the industry leaders in Bluetooth technology. This ensures the ViseeO MB-3 is compatible with every tested mobile phone from all manufacturers including, Apple, Nokia, HTC, Samsung, Sony Ericsson, Motorola, Blackberry, LG and more.
How do I upload the phonebook for the Android phones with Andorid 4.0 OS or after?
Please tick ” Don’t ask again ” and tap OK when the ” Contacts request ” appears on the phone screen as attached picture.

 

FAQ_MB-3

How do I display the name order of phonebook to be first name + last name on the car screen?
We would like to let you know the name order is the phone factory setting we can’t change it. However we have found a way that is to store the whole name like Michael Jordan (first name + last name) either on first name or last name in the phonebook, it will be displayed like Michael Jordan (first name + last name) on the car screen after uploaded.
How do I upload the phonebook for the Android phones with Andorid 4.0 OS or after?
Please tick ” Don’t ask again ” and tap OK when the ” Contacts request ” appears on the phone screen as attached picture.

FAQ_MB-3

How do I display the name order of phonebook to be first name + last name on the car screen?
We would like to let you know the name order is the phone factory setting we can’t change it. However we have found a way that is to store the whole name like Michael Jordan (first name + last name) either on first name or last name in the phonebook, it will be displayed like Michael Jordan (first name + last name) on the car screen after uploaded.
How do I pair my Samsung Galaxy phone (or other Android phone with OS 2.3.4 and newer) with the ViseeO MB-4?
The default pairing code for the ViseeO MB-4 is 1234, however some of the latest Android phones such as the Samsung Galaxy phones cannot recognize this PIN code format and requires the PIN code to be set to 0000. The MB-4 allows you to change the PIN code to either 1234 or 0000. To change the PIN code please use the “PIN Selection” feature on your MB-4 (Please refer to Section 6.5 PIN Selection in the MB-4 manual for further information). If you do not have the MB-4 manual it can be found in our download section.
How do I transfer my phonebook from a Samsung Galaxy phone to the Mercedes COMAND unit?
When transferring the phonebook from a Samsung Galaxy phone (W, R, S2, S3, etc.) and some other Android phones you will be asked whether to allow outside access to your phonebook (normally this is notified by your phone’s notification bar at the top of the display). You will need to accept the access request to your phonebook in order to allow the phonebook to be downloaded by the ViseeO MB-4 (This can be done by dragging down the notification bar when your phone alerts you that an outside device is trying to access your phonebook, and then select this notification to accept). If you are not sure how to use the notification bar please refer to your phone manual for further information. (To understand how the phonebook is transferred please refer to Section 4.1 Sync Phonebook in your MB-4 manual for further information)
How do I upgrade the unit through Windows 7 (32 bit)?

Plug in device into the computer. Windows should install the device at a “generic Bluetooth adapter”

      1. Open up device manager, there should be the “generic Bluetooth adapter “but has an error sign over it, right click and select “properties”
      2. Select the “driver” tab then select “update driver”.
      3. Select “browse my computer for driver software” then select “let me pick”.
      4. Select “have disk” then navigate to Triamp, USB, Drivers then select the file “CSRBlueCoreUSB”.
      5. Windows will install a driver with this file, then open up the ViseeO Bluetooth program and update the firmware on the WMA1000 
Can tune2air work in all cars?
Tune2air can work in most cars that have iPod music system.
There are 2 models available, which one should I choose?
WMA1000 is for cars with original or aftermarket “30pin type” iPod music system. (Mostly found in Audi, Mercedes, VW, …) WMA2000 is for cars with original “USB type” iPod music system. (Mostly found in BMW, Lexus, Ford, Infiniti, …)
I am not sure if my system can work with tune2air or not.
 To make sure just use an iPod or iPhone to connect with your in-car 30pin / USB iPod system. If they work correctly and playlist is well displayed on car screen, yes, tune2air will work in your car. 
I got a USB connect in my car, but next to it there is also an AUX-IN port, can I use WMA2000?
For this kind of system you will need to choose WMA1000 and option for an accessory cable (T2A-1001, or ACE-USB-BW for BMW) to make it work.
I use Android phone, can it work with tune2air?
 Tune2air can work with iPhone and most Android phones. But unlike iPhone, when working with Android phones, there will be no playlist displayed. 
I always use hands free when I am driving. Can I still put my iPhone to work with tune2air?
 iPhone can connect to your in-car hands free and tune2air at the same time. When you dial a number or get an incoming call, music will stop playing to allow conversation; when you end the call, it will go back to music playing 
Do I need to manually connect my iPhone with tune2air every time I get in the car?
 No, if your Bluetooth is on, in most cases they will connect automatically every time you get in the car. 
Is tune2air only for car? I have a motorcycle that has a USB connector, can I use WMA2000?
Same as cars, you can test it first with an iPhone. If they work well, yes you can put tune2air to work with your motorcycle 
Can tune2air work with iPhone 5 / 5S / 5C which are now using Lightning cable.
 Yes, iPhone 4 / 4S / 5 / 5S / 5C are all compatible.
Where can I get one of those in my country?
Smart World ship worldwide from UK, Germany and Australia, so depending on your location we ship from the nearest point. 
I usually listen to online music like Spotify; does it work ok with tune2air?
Yes aside from playing music from iPod / Android music APP, tune2air can work with most online music source too. It will work just as similar. 
Memory card error / Memory card not inserted message / device has stopped recording to the SD card?
1. Make sure that the card is inserted in the right orientation (It has happened where the card was inserted incorrectly).2. The first thing we do is look at the brand and the speed of card. ADATA cards have tested very well for all our units. Known issues have come from certain brands such as SanDisk. As a minimum, the cards need to be class 10. Please ensure that you have one of the cards pictured below.
3. If the card is not the problem, then we have to reset the dash camera. There is a reset switch that is on the side of the unit. Remove the memory card. Then with the power still on, by using a pin, please press the button unit it resets. Then turn off the unit and insert the memory card. Power on again and see if this resolves the issue.

How can video files can be transferred to a PC for viewing and storing?
  1. Using a USB Mini Cable from the camera to the USB port to your computer. (mini USB to USB cable not supplied with the product)
  2. Removing the memory card reader (separately purchased) from the DOD device and insert in the computer.

The HDMI and AV PORT are used for video output , not for transferring files

Why my DOD with 64 GB SD Card keeps resetting itself over and over?
64 GB SD Card for DOD devices needs to be formated in a specific way. Please find how to format a 64 GB SD card here.

  • Derk

    How can I activate Siri on the iPhone ( I use 5s iOs7) with the steering wheel buttons ?

    • David

      Dear customer,

      To activate SIRI personal assistant from Mercedes console keypads:
      1. Press 7 ?(or 7?7 for North American version of Mercedes) and follow by OK
      or Dial on your Mercedes console. (The SIRI activation will last 60 seconds. If
      you wish to perform another one immediately you will need to press hang up button to end
      the activation before you can activate it again). if you want to use siri with the steering wheel, I suggest to create a new contact in your phone with 7* so so when you want o use SIRI, you simply dial to that new contact

  • Joe

    The FAQs for the MBU 3000 are contradictory:
    ‘What is the difference between MBU 1000 and MBU 3000’ – the answer includes MBU 3000 let you upgrade software of your device and comes with the cables required to do that.
    ‘Can I upgrade software in the MBU 3000’ – the answer states No, MBU 1000 requires special cables to upgrade the software so you won’t be able to do it unless you have these special cables.
    Which FAQ is correct?
    Can the incorrect one be modified to hold the correct answer?

    • David

      Dear customer, thanks for your quesiton.

      Exactly that , the MBU 3000 comes with all the cables required to upgrade the software and is very easy to do, also it has a parrot chip that has faster contact sync from your phone
      The MBU 1000 does not have upgrade cables so you won’t be able to upgrade software. Viseeo use to sell the cables but you need special computer with serial ports, very challenging operation.

      You can not use the cables of the MBU 3000 in the MBU 1000.

      Regards
      Smart World

  • Eric

    Hi,

    Does this Bluetooth adaptor MBU 3000 play music thru your car audio system after pairing.

    Regards
    Eric

    • David

      Dear customer, no ,the MBU 3000 is only to make and receive calls, and does not play music thru car audio system.

      we might have other options available that let you play music, please let us know your car model and manufacturing year so we can check options

      Regards
      Smart World

  • Hashim

    Do you ship to Saudi Arabia? if yes what will be the charge?
    Does “tune2 air”when paired with I phone streams music files stored out side i pod part i.e youtube sound, mp3 files etc. or the audio file has to be in the itunes/ipod section?
    thanks

    • David

      Dear customer shipping cost is $20 AUD, and yes it stream music from youtube mp3, etc.

      Regards
      Smart World

  • Vlad

    Hello,
    I have a european Mercedes CLK320, Chasis W209, release 2002, new facelift. Which one of the Viseeos are compatible with it?

  • ALFONSO

    CANNOT SYNCHRONIZE PHONE CONTACTS WITH MBU3000 TO MERCEDES COMMAND SYSTEM – CAN RECEIVE CALLS AND BUT CAN ONLY MAKE CALLS THROUGH IPHONE4S WHICH SWITCHES TO THE CAR – TRIED WITH BLUE LED LIGHT THEN GREEN ETC.. REPAIRED ETC.. BUT CONTACTS WILL NOT APPEAR ON COMMAND SYSTEM? THIS IS A S CLASS WITH SOFTWARE B AS IT HAS A 6310i TYPE2 CRADLE.

    • David

      Hi Alfonso,

      You should contact your seller that he would get you in a contact with Viseeo technical support. This is a technical problem and could be that it is a device fault or you cars head unit.

  • HB

    Hi, I have tune2air WMA1000 which were working very well in my car Mercedes benz 2008 S 350 with i phone 4s , when I changed the car to 2011, S 350 and i phone 6 it did not connect !!! what could be the reason?? interestingly it works smoothly with i phone 4 s even in my newer car (2011, S350) but not with i phone 6??? can you advice me further please
    thanks

  • Hi, try to update the software of the WMA1000

    • Matthew Oosthuizen

      I’m currently using the wma1000 in my 2014 BMW 1 series. The vehicle just has the standard lcd screen without navigation. I am able to use Bluetooth Audio but it is limited. I have to control everything off my phone and is extremely intermittent on what is displayed for track info, if any at all. Do you have any information on whether the new BMW 3000 model will allow the steering wheel to control, or the main unit to control? And or fix the display issues? Any guidance would be really helpful. And yes I have upgraded the software on the 1000.

      • Hi Matthew, I suspect that your phone is not an iPhone. The system of your BMW was designed exclusively for iPhones so using an Android phone you lose some of the functions. The WMA3000 won’t solve your issues, iPhone will

        • Matthew Oosthuizen

          I’m using an iPhone… Ha

          • Could you show me a picture what kind of connection you cable has?

          • Matthew Oosthuizen

            I’m using a y split usb & aux lead?

          • To have the full control you need to get the WMA3000B model. WMA1000 was not designed for BMW

          • Matthew Oosthuizen

            Ok have to give that a go. Thanks.

  • Mohan Wijewickrama

    I recently installed mbu 1000 on my Mercs E200 kompressor 2004 modal. Pairing my IPhone 5 with it was found very difficult initially just following the user guide provided with the unit. Anyway after removing all other paired devices from the phone and clearing all stored material in thr mbu 1000 I mange to pair it. Anyway when calling via mbu 1000 transmission was there without reception. Can any one advise.

    • Can you receive the calls and answer them?

      • Mohan Wijewickrama

        Yes I can receive the calls. I can dial a number also from my steering controls. Only problem is whilst I can hear the others voice from the car audio speakers my voice can not be heard by them. I use iPhone 5 and wonder whether it is a restriction on the phone

        • Mohan Wijewickrama

          Further I use Vessio MBU 1000 and not WMA 1000

  • Shuixin YANG

    Hi David, Today i received the WMA3000A, i connected it to the Audi A4 2009, the paring was fine, but I can not play any music any via this adapter, the car shows no playable tracks available on the divide. As well I can not play spotify via the adapter. I used Iphone6plus with IOS9.1
    Would you please check what is the problem and the solution?

    • Shuixin YANG

      Already figured it out, First I connect my very old ipad1 via the adapter and it made a successful connection, then I changed to my iphone, both, 4s and 6s+, all working properly now, hope this will somehow help the others. I dont know why but maybe the old ipad software better? It help to activate the connection?

      • Nice to here. Maybe there was a pairing error when you were connecting your iPhone for the first time.

  • Emanuel Carvalho

    Hi David
    where can i found the firmware firmware Bluetooth® = HW015-SW03.26.00 // CPU = 20141218_v106

    (CPU_MB-3+ v106 18/12/2014), has i can´t find it on viseeo. the only upgrade i found is v48 for mb3.

  • nash stud

    i am having visseo mbu 3000 and it was working well before the update, after update when i plug it to my car all lights is standing still and nothing is working .what shall i do

    • Do you have MBU-3000 or MBU-3000+? they have different software.

      • nash stud

        i have mbu 3000.its staying on when i connect it to the docking cradle

        • nash stud

          i cannot reset it or do anytihng

          • Please double check which software have you installed. It might be that you installed the MBU3000+ so it make it freeze

          • nash stud

            i have upgraded it with mbu 3000 update only .so what sall i do now to reset it to OE

        • nash stud

          have i fully dmamaged it or can i go back to it first software