Refund policy

RETURN POLICY & WARRANTY

Last updated: October 30, 2026

Thank you for shopping with Smart World Company. This policy explains our returns process and our 12-month warranty. It does not limit any rights you have under the Australian Consumer Law or other consumer protection laws that apply to you.

Your Consumer Guarantee Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Return Approval Required

All returns must be approved by us before you ship anything. Contact support@smartworldcompany.com with:

• Your order number and the email used for the purchase
• The reason for the return
• For faulty or incompatible products: your vehicle make, model and year, a description of the problem, and photos or a short video if possible

If approved, we will send you an RMA (Return Merchandise Authorization) number and the return address for your country. Write the RMA number on the package and include it with your proof of purchase.

Returns sent without approval may be delayed, refused or returned to you at your expense. If your product is faulty, we will still assess it in line with your rights under the Australian Consumer Law, but contacting us first lets us resolve the issue faster.

1. 12-Month Warranty: Faulty, Damaged or Incompatible Products

Warranty given by: Smart World Company, PO BOX 483, Gordon NSW 2072, Australia. Email: support@smartworldcompany.com. Phone: [ADD PHONE NUMBER].

Warranty period: 12 months from the date of delivery.

What we will do: If your device is faulty, or does not work with your vehicle after we stated or confirmed it was compatible, we will first assess the problem and may ask you to try basic troubleshooting steps. If the device cannot be fixed, we will replace it with a brand new device of the same model, or an equivalent model if yours is no longer available.

What you need to do: Contact us within the warranty period as described above, and return the device once we approve your claim.

Costs: We bear the reasonable cost of returning a faulty device under this warranty. Keep your postage receipt and send it to us to be reimbursed.

Not covered by this warranty: damage caused by accident, misuse, unauthorised modification or repair, liquid damage, or normal wear and tear. This does not affect your rights under the Australian Consumer Law.

Your legal rights: This warranty is in addition to your rights under the Australian Consumer Law, and those rights do not expire when the warranty period ends.

Refunds for major failures: If the problem is a major failure under the Australian Consumer Law, you may choose a full refund or a replacement. Refunds cover the full price paid, including original shipping, with no deduction for use, no restocking fee, and no requirement that the item be unused or in original packaging.

2. Change-of-Mind Returns

If the product works as described but you no longer want it, you may request a return under the following conditions. This is a voluntary policy that goes beyond your legal rights.

• You must contact us and receive approval before shipping, within thirty (30) days of the purchase date, and the return must be postmarked within that period.
• The item must be new and unused, in its original packaging, with all accessories, tags and labels.
• Once approved and received, we will provide a refund or exchange.
• You pay return shipping and, for returns from outside Australia, any customs duties, taxes or import fees.
• Original shipping charges are not refunded.

How to Return an Item

1. Email support@smartworldcompany.com and wait for approval and your RMA number.
2. Pack the item securely in its original packaging and include your proof of purchase and RMA number.
3. Ship to the address for your country using a trackable service. We are not responsible for returns lost in transit.

Return Addresses

Use these addresses only after your return has been approved.

Australia and all other countries
Smart World Company
PO BOX 483
Gordon NSW 2072
Australia

United Kingdom
World002 / Uppfylla Ltd
Unit 124 Anglesey Business Park
Littleworth Road
Hednesford, Staffordshire
WS12 1NR
United Kingdom
Tel: 01543 529 388

United States
David Guevara
472 Amherst St, Unit 71122946
Nashua, NH 03063
USA

Customers in the UK and US should use the address for their country. Customers in all other countries should return items to our Australian address.

Refunds, Replacements and Exchanges

• We will process your refund, replacement or exchange within seven (7) business days of receiving and inspecting your return, and email you when it is done.
• Refunds go to the original payment method.
• A return does not always result in a refund. The outcome depends on the reason for the return, as set out above.

Questions

Contact support@smartworldcompany.com.