Terms of service

TERMS AND CONDITIONS

Last updated: October 30, 2026

1. About These Terms

This website is operated by Smart World Company (ABN 36 642 617 855, UK VAT number GB277721377), PO BOX 483, Gordon NSW 2072, Australia. Email: support@smartworldcompany.com. Phone: +61 416 243 672. In these Terms, “we”, “us” and “our” mean Smart World Company, and “you” means anyone who visits this website or buys from us.

By using this website or placing an order, you agree to these Terms, together with our Privacy Policy, Return Policy & Warranty and Legal Notice, which form part of this agreement. If you do not agree, please do not use the website or place an order.

Our online store is powered by Shopify, which provides the e-commerce platform and checkout. Shopify’s own terms and privacy practices apply to its services.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. If you are younger, a parent or guardian must place the order on your behalf.

3. Your Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other consumer protection law that applies to you and cannot lawfully be excluded. If you live in the United Kingdom or the European Economic Area, you also keep your statutory rights as a consumer, including your right to cancel distance purchases within the legal cancellation period.

4. Products and Compatibility

Our products are accessories for vehicles and mobile devices, and compatibility depends on your vehicle’s factory system, your phone and software versions. Please check the requirements on the product page, and contact us before buying if you are unsure.

We try to display products, colours and images accurately, but screens vary and images are for illustration. Specifications may change as products are updated. Third-party apps and services (such as CarPlay, Android Auto, Netflix or YouTube) are provided by their owners and may change or be discontinued without notice.

If a product does not work as we described, including if it is not compatible with your vehicle after we stated it was, you have the remedies in Section 3 and in our Return Policy & Warranty.

5. Prices, Taxes and Currency

Prices are shown in [ADD CURRENCY] and include GST where applicable [CONFIRM]. Shipping costs are shown at checkout before you pay. Customers outside Australia are responsible for any customs duties, import taxes and fees charged by their country, unless we state at checkout that they are included.

Prices may change at any time, but a price change does not affect an order you have already placed and we have confirmed.

We take care to price correctly. If a product is listed at a clearly incorrect price, we may cancel the affected order before dispatch and will give you a full refund.

6. Orders and Contract Formation

When you place an order, you are making an offer to buy. We will email you an order acknowledgement, which confirms we received it but is not our acceptance. A binding contract is formed when we dispatch your goods and send you dispatch confirmation, or when we otherwise confirm acceptance in writing.

We may decline or cancel an order, for example because of stock unavailability, a pricing or listing error, a suspected fraudulent order, an address we cannot deliver to, or products being ordered in quantities that suggest resale. If we cancel an order after you have paid, we will refund you in full.

Please give us accurate, complete billing and delivery information and keep your account details up to date.

7. Payment

Payment is taken at checkout through our payment providers [ADD, e.g. Shopify Payments, PayPal]. We do not store your full card details. Your order will not be processed until payment is authorised.

8. Shipping and Delivery

We ship to [ADD COUNTRIES]. Estimated delivery times shown on the website or at checkout are estimates only. Delays can occur because of carriers, customs or events outside our control, and we will keep you informed of significant delays. [ADD STANDARD PROCESSING AND DELIVERY TIMES.]

Risk of loss or damage passes to you on delivery. Ownership of the goods passes to you when we have received full payment. If your order arrives damaged or incomplete, contact us as soon as possible with your order number and photos.

9. Returns, Refunds and Warranty

Returns, refunds, exchanges and our 12-month warranty are governed by our Return Policy & Warranty. All returns must be approved in advance by contacting support@smartworldcompany.com. Nothing in that policy limits your rights under Section 3.

10. Acceptable Use

You must not use this website:

• for any unlawful purpose, or to break any law in your jurisdiction;
• to infringe our or anyone else’s intellectual property or privacy rights;
• to submit false or misleading information, or impersonate another person;
• to transmit viruses or other harmful code, or to interfere with or circumvent the security of the website;
• to harass, abuse, threaten or discriminate against others; or
• to scrape, crawl, spam, phish or collect other people’s personal information.

11. Intellectual Property

All content on this website, including text, images, logos, product names, descriptions and design, is owned by or licensed to us. You may not copy, reproduce, resell or exploit any part of it without our written permission. See our Legal Notice for third-party trademark information.

12. Reviews and Submissions

If you send us a review, comment or feedback, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit and display it in connection with our business. You confirm that you have the right to submit it and that it is lawful, accurate and does not infringe anyone’s rights. We may remove content that breaches these Terms. We have no obligation to respond to or pay for submissions.

13. Third-Party Tools and Links

This website may include third-party tools and links to other websites. We do not control them and are not responsible for their content, availability or practices. Any dealings with third parties are between you and them.

14. Privacy

We handle your personal information in accordance with our Privacy Policy.

15. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, and subject to Section 3:

• we do not promise that the website will be uninterrupted, secure or error-free;
• information on the website is provided for general information, and we try to keep it accurate but do not guarantee that it is complete or current; and
• we are not liable for loss that is not reasonably foreseeable, or for loss caused by events outside our reasonable control.

Where a consumer guarantee under the Australian Consumer Law applies and our liability can lawfully be limited, our liability is limited, at our option, to resupplying the goods or paying the cost of resupplying or repairing them.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law.

16. Indemnity

If you breach these Terms or misuse this website, and that causes us loss or a third-party claim, you agree to compensate us for that loss to the extent it was caused by your breach or misuse. This does not apply to anything that arises from your exercise of your consumer rights.

17. Suspension and Termination

We may suspend or end your access to the website or refuse future orders if you materially breach these Terms, misuse the website, or we reasonably suspect fraud or unlawful activity. Where practical, we will give you notice and a chance to respond. You may stop using the website at any time. Rights and obligations that arose before termination, including payment, warranty and your consumer rights, continue.

18. Events Beyond Our Control

We are not responsible for delay or failure to perform our obligations caused by events beyond our reasonable control, such as natural disasters, strikes, carrier or customs delays, supply disruptions, government action or internet failures. If an event continues for a prolonged period, you may cancel an undelivered order for a full refund.

19. Changes to These Terms

We may update these Terms from time to time by publishing the new version on this website, with the date at the top. Updates apply to orders placed after they are published. Your order is governed by the Terms in force when you placed it.

20. General

• Severability: if any provision is found to be unenforceable, the rest of these Terms continues to apply.
• Entire agreement: these Terms, with the policies referred to in Section 1, are the whole agreement between you and us about your purchase.
• Waiver: if we do not enforce a right immediately, we have not given it up.
• Assignment: we may transfer our rights under these Terms to another business that takes over ours, and you may not transfer yours without our consent.
• Notices: we may contact you by the email address you provided, and you may contact us at the details in Section 21.

21. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. Subject to your mandatory consumer rights, including any right to bring proceedings in your own country, the courts of New South Wales have non-exclusive jurisdiction.

If you have a complaint, please contact us first at support@smartworldcompany.com. We will try to resolve it fairly and promptly.

22. Contact Us

Smart World Company
ABN 36 642 617 855
UK VAT number GB277721377
PO BOX 483, Gordon NSW 2072, Australia
Email: support@smartworldcompany.com
Phone: +61 416 243 672